1. Overview

1.1 This Privacy Policy describes how SMARTMOVE LEARNING PRIVATE LIMITED (“SMARTMOVE”, “we”, “us”) collects, uses, shares and protects your personal data in connection with our websites, mobile applications, learning platforms and offline centres.

1.2 We aim to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and related rules as may be notified.

1.3 By using our services or submitting your data, you agree to the practices described in this Privacy Policy.

2. Scope & Role

2.1 This Policy applies to students, parents/guardians, website/app visitors, and any person whose data is processed by SMARTMOVE in connection with our educational services.

2.2 For the purposes of DPDP, SMARTMOVE generally acts as a Data Fiduciary for the personal data we handle.

3. Data We Collect

Depending on your relationship with us, we may collect:

• Identity details: name, date of birth/age, gender, photograph, parent/guardian name.
• Contact details: address, email IDs, mobile numbers of student and parent/guardian.
• Academic details: class, school, marks, test scores, exam preferences, attendance, performance analytics.
• Fee and transaction details: payment mode, bank/card references as shared by payment gateway, invoice details, scholarship/discount records.
• Usage data: IP address, device information, app version, pages visited, time spent, questions attempted, error logs, cookies and similar technologies.
• Audio-visual data: class recordings, doubt sessions, test proctoring records, call recordings for customer support.
• Consent & preference data: consent to marketing, choice of communication channels, and any withdrawals of consent.
  

4. How We Collect Data

We collect data:

• directly from you via enquiry forms, admission forms (online/offline), registration forms, tests, feedback and support requests;
• automatically through our websites/apps via cookies, logs and analytics tools;
• from parents/guardians when they register or manage a minor’s account;
• from authorised third parties (e.g., schools, partners) where lawful and with appropriate consent.
  

5. Why & How We Use Your Data

We use personal data for:

• Service delivery: creating and managing user accounts, enrolments, schedules, attendance, academic evaluation and certificates.
• Fee & scholarship management: invoicing, payment tracking, instalment management, discounts and scholarships.
• Academic improvement & safety: monitoring performance, offering counselling, handling discipline and ensuring exam integrity.
• Platform security & operations: preventing fraud, troubleshooting errors, monitoring usage and improving user experience.
• Legal compliance: tax, accounting, regulatory or law enforcement requirements.
• Marketing & communication: informing you about new courses, offers, events and achievements (subject to your consent preferences).

We process data based on one or more legal grounds: your consent, performance of a contract, compliance with law, or legitimate interests permitted by applicable law.

6. Cookies & Tracking Technologies

6.1 We use cookies and similar technologies to remember your preferences, maintain sessions, improve security and analyse usage.

6.2 You may manage non-essential cookies via your browser settings, though some features may not function properly if cookies are disabled.

7. Sharing of Data

We may share your data with:

• Faculty and staff for teaching, counselling and administration;
• Service providers such as SMS/email/WhatsApp gateways, payment partners, hosting providers, analytics tools and customer support systems, under appropriate contractual safeguards;
• Affiliated institutions/partners (e.g., partnered schools or academic partners) where courses are delivered jointly;
• Professional advisers such as auditors and legal counsel;
• Government or law enforcement where required by applicable law, court order or regulatory direction.

We do not sell your personal data to third parties.

If we store or process data outside India, we will comply with applicable cross-border data transfer rules.

8. Data Retention

8.1 We retain personal data only for as long as necessary for the purpose for which it was collected, or longer if required by law (for example, for tax, accounting or legal requirements).

8.2 After the applicable retention period, data will be securely deleted, anonymised or archived.

9. Data Security

9.1 We use reasonable technical and organisational measures such as access controls, secure configurations, encryption where appropriate, and staff training to protect personal data against unauthorised access, disclosure, alteration or destruction.

9.2 No security system is impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

10. Children’s Privacy

10.1 We treat students below 18 years as children for the purpose of this Policy. Admission and registration for minors are carried out with parent/guardian consent.

10.2 Parents/guardians may review and request correction of their ward’s data, and may adjust consent choices (such as marketing permissions) by contacting us.

11. Your Rights & Choices

Subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction or updating of inaccurate or incomplete data;
• withdraw consent for certain processing (e.g., marketing);
• request deletion or restriction of processing where legally permissible;
• lodge a complaint with our Grievance Officer.

You can exercise these rights by writing to our Grievance/Data Protection Officer at [info@smartmovelearning.com]. We may verify your identity before acting on such requests.

12. Third-Party Links

Our websites/apps may contain links to third-party websites or applications. We are not responsible for the privacy practices or content of such third-party sites. You should read their privacy policies independently.

13. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website/app with an updated “Last Updated” date. In case of material changes, we may also notify you by email or in-app notifications.