1. General Principles

1.1 Admission is considered confirmed after receipt of the required documents and realisation of the first due payment.

1.2 Certain components such as registration/processing fee, technology fee and government taxes (GST) are generally non-refundable.

1.3 All requests for cancellation or refund must be made in writing (physical letter or registered email) by the student and/or parent/guardian.

2. Cancellation Before Batch Start

2.1 If a written request for cancellation is received 7 days or more before the scheduled batch start date:

• Registration/processing fee is non-refundable.
• From the remaining fee, 10% may be deducted towards administrative charges plus any taxes already paid to the government.
• The balance, if any, will be refunded.

2.2 If a written request is received within 7 days before the batch start date:

• Registration/processing fee is non-refundable.
• Up to 20% of the course fee (excluding taxes and already consumed services) may be deducted to cover administrative and blocking of seat costs.
• The remaining amount, if any, may be refunded at management’s discretion.
  

3. Cancellation After Batch Start

3.1 Once classes have commenced (online or offline) and/or digital content has been accessed:

• Registration/processing fee, technology/platform fee and first instalment are non-refundable.
• The remaining fee or instalments may be waived or partly waived at the discretion of the management depending on classes attended, content consumed and reason for withdrawal.

3.2 As a general rule, no refund will be considered after [30 days] from batch commencement, except in rare, genuine cases (serious medical issues, relocation, etc.) supported by proper documents and approved by management.

4. Non-Joining / Long Absence

4.1 If a student takes admission but does not join classes or remains absent without prior written intimation for a long duration, it will be treated as a voluntary withdrawal and no refund will be processed.

4.2 SMARTMOVE is not responsible for a student’s non-attendance once admission is confirmed and batch has started.

5. Course / Batch / Centre Change

5.1 Requests to change course, batch timing, centre or mode (online ↔ hybrid) are subject to:

• seat availability;
• suitability as per academic level;
• payment of any fee difference and an administrative “batch change” fee of ₹500 , if applicable.

5.2 Approval of such changes is at the sole discretion of SMARTMOVE management.

6. Refunds for Digital Products

6.1 For pure digital services (e.g., only test series, fully recorded courses):

• once credentials are issued and content is accessed or downloadable material is provided, no refund will normally be given.

7. Institute-Initiated Cancellation/Change

7.1 If SMARTMOVE cancels a batch/program before commencement and cannot offer a reasonable alternative, you may choose either:

• a shift to another suitable batch, or
• a refund of fees paid for that cancelled batch, excluding services already consumed and non-refundable components.

7.2 In circumstances such as pandemics, government restrictions, or other force majeure events, SMARTMOVE may modify schedules or shift to online mode. In such cases, refunds may be limited to the unserved component at the discretion of management.

8. Refund Process & Timelines

8.1 Approved refunds will be made only:

• after receiving a written request signed by the student/parent; and
• after settlement of any outstanding dues and return of institute property (ID card, library books, etc.) where applicable.

8.2 Refunds will generally be processed to the original mode of payment within [7–21 working days] after approval, subject to banking/payment gateway timelines.

8.3 SMARTMOVE shall not be liable for delays beyond its control (bank/system delays).