1. Nature of Services

1.1 SMARTMOVE provides educational services and digital content only (online classes, recordings, tests, question banks, doubt sessions, etc.).

1.2 Unless specifically mentioned, currently we do not ship physical products such as books or printed material.

1.3 Proposed Physical Delivery of Products in Future, we will update our shipping policy in future accordingly.

2. Activation of Online Access

2.1 For online/hybrid courses, access is usually activated within [12 hours / 1–2 working days] after:

• successful fee realisation; and
• verification of registration / admission details.

2.2 Login credentials and access instructions are sent via SMS/email/WhatsApp to the registered contact details.

3. Course / Content Duration

3.1 Access to digital content (live classes, recordings, tests) is time-bound and will be available for the period mentioned on the course details page or admission documents.

3.2 After the course validity ends, access may be removed or limited unless explicitly extended.

4. Physical Dispatch (If Applicable in Future)

4.1 If at any stage SMARTMOVE introduces physical study material:

• estimated dispatch timelines, courier details and tracking procedures will be communicated separately;
• students/parents must ensure that the address provided is correct and complete;
• re-dispatch due to incorrect address or non-receipt may attract additional courier charges.

(You can remove this section if you’re sure there will never be any shipping.)

5. Non-Receipt of Login or Access Issues

5.1 If you do not receive login details or are unable to access your course within the expected time:

• check spam/junk folders for email;
• verify that mobile and email supplied are correct;
• contact us at [info@smartmovelearning.com] or on [+91 9118 72 9118] with your payment details.

5.2 SMARTMOVE will make reasonable efforts to resolve genuine access issues at the earliest.